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MAGAZINE FOR PIONEERING
CORPORATE PERFORMANCE MANAGEMENT
AND PERFORMANCE OPTIMIZATION

02 / 2017

Focus:
Automation of Service Processes

Editorial

By Dr. Michael Kieninger

Automation of service processes

Working together with robots that think

Operations Performance Management

Steering services intelligently

Interview with Gülabatin Sun, Deutsche Bank

„Robots drive productivity“

Study: The use of robots in service processes

Estimated potential savings in various company divisions

Roboshoring

Back to the bots

CFO-Organisation 4.0

Entering a new era

Interview with Anja Krusel, Borealis

„We need an E-Culture“

Study: The relevance of robotics

The expected importance of automation using robotics/RPA

Interview with Isabella Martorell Nassl, Versicherungskammer

Software with a nose for trouble

Guest commentary by Prof. Dr.-Ing. Dieter Spath

Skills for the workplace of the future

This issue as PDF